Overview
Our refund and return policy lasts 7 days. If 7 days have passed since you received your order, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging
At ReymitGift, we are committed to ensuring your satisfaction with your customized gaming computers and accessories. To provide clarity regarding our return and refund process, please review the following terms and conditions:
Order Cancellation:
You may request to cancel your order within 24 hours of placing it, provided that the customization process has not yet begun or the item has not been shipped. To cancel an order, please contact our customer support team immediately at [email protected]. If the item has not been processed or shipped, we will process the cancellation and issue a full refund.
Returns and Refunds:
We accept returns and offer refunds under the following circumstances:
a. Damaged or Defective Products: If you receive a damaged or defective item, you must notify our customer support team within 48 hours of receiving the product. Please provide photographic evidence of the damage or defect. We will assess the issue and, if confirmed, offer a replacement, repair, or a full refund, including any applicable shipping costs.
b. Incorrect Items: If you receive an incorrect item that does not match your order, please contact our customer support team within 7 days of receiving the product. We will arrange for the return of the incorrect item and ship the correct item to you at no additional cost. If the correct item is unavailable, we will issue a full refund, including any applicable shipping costs.
c. Change of Mind: If you change your mind about your purchase within 7 days of receiving the product, you may return the item for a refund, provided that it is unused, in its original condition, and in its original packaging with all accessories and documentation. Please note that in such cases, you will be responsible for the return shipping costs, and the original shipping costs are non-refundable. A restocking fee may also apply depending on the nature of the product.
Non-Refundable Items:
The following items are non-refundable unless they are damaged or defective upon arrival:
Items marked as non-returnable or final sale.
Customized gaming computers where the specifications were correctly implemented as per your request.
No Refunds for damaged products:
We cannot issue refunds if the product is damaged or dirty.
Chargebacks:
In the event of a chargeback initiated by the customer, we reserve the right to dispute the chargeback if we believe that the transaction was legitimate and the product was delivered as described or the return does not meet our policy guidelines.
Contact Us:
If you have any questions or concerns regarding our return and cancellation policy, please do not hesitate to contact our customer support team at [email protected]. We are here to assist you and ensure that you have a satisfactory experience while shopping with us.
We strive to provide excellent customer service and ensure your satisfaction. If you have any questions or concerns regarding our refund and return policy, please do not hesitate to contact our customer support team.
By using our website and purchasing from ReymitGift, you acknowledge that you have read, understood, and agree to comply with our return and cancellation policy.